What is your order lead time?

In stock items will ship in 5-10 business days after purchase. Made to order + out of stock items will ship within 4-6 weeks unless otherwise specified. We will email you with tracking information when your order has been sent. If your order is a rush, please email hello@thirtyonefour.com + we will do our best to prioritize your order. Please note that if you finance your purchase with Affirm and one or more items in your order has an extended ship date, your loan payment(s), including interest, may be due before you receive your purchase. Please note that you may not receive a rebate of any interest that may have already accrued on an amount that later gets refunded.

Where do you ship?

We ship worldwide. All custom items + orders over $500 ship UPS with insurance and tracking unless specified otherwise. If you would prefer a different carrier or your order requires rush shipping, we are happy to accommodate your requests + will invoice you the difference in shipping costs. Please consult with your local post office for delayed or missing packages as we are not responsible for lost or delayed packages.

Important note for International Buyers

All packages, unless otherwise specified are shipped via USPS First Class International Mail which delivers in 2-4 weeks average. Please note that the USPS cannot guarantee ship dates but they do their best to make deliveries in the windows that they provide estimates for. Customs is also another factor to consider + may affect delivery dates should packages be inspected or be held in customs. Import duty/taxes are the sole responsibility of the buyer. We are legally required to state the full price of the item being shipped (we cannot write “gift”) + we cannot refund you for customs charges. Buyer assumes all risks of shipping internationally. USPS First Class + also Priority Mail international DO NOT provide tracking numbers, only customs numbers, so you are able to track your package only until it arrives at customs in your country. Priority Mail Express + a courier service such as DHL will provide tracking as well as insurance. If you would care for this upgrade, please let us know. Please consult with your local post office for delayed or missing packages.

What is your return policy?

We want you to be completely happy with your purchase. If for any reason you are not completely satisfied, you may return unworn, undamaged items within 14 days for a full refund, exchange, or credit. After 14 days, all sales are final. All sales are also final for customized engraving and sizing. Simply email hello@thirtyonefour.com within 30 days of purchase to request a free return label, which you can use to return the item to us. Items must be in new + unopened condition. Unfortunately, deposits, custom, made-to-order + special-order options are not eligible for return, nor is labor refundable.

Can you make jewelry with a diamond, stone, or gold that I own?

We would love to work with heirloom stones you may want to repurpose. We are also happy to use your family gold to make an heirloom piece. Please complete our contact form for more info: https://thirtyonefour.com/custom-services/

Do you offer discounts?

If you believe you have a large order that might be eligible for bulk or wholesale pricing, send an inquiry including the name of the organization/parish with which you are affiliated, a picture of the physical location, Tax ID (if applicable), and the proposed order size to hello@thirtyonefour.com. We will respond with terms within 5 business days. Please note custom order quotes are estimates which may require additional time and/or materials; furthermore, custom and made-to-order items are not eligible for discounts. Prices may vary according to metal markets.

How do I know my ring size?

Our wedding rings are purified + forged together in the same crucible. We will provide instructions as well as boutique-level support throughout the entire process.

How can I care for my jewelry?

31 Four uses precious metals and quality stones in our pieces. Fine jewelry is delicate + should be cared for accordingly. To extend the life of your jewelry and keep them in optimal condition please follow the following care instructions:

• Remove your jewelry before engaging in strenuous activities (including exercise).

• Keep your jewelry away from chemicals including perfume, hair spray, cosmetics, and lotion.

• For necklaces, clasp the necklace when removing it to assure the chain does not tangle or knot.

• If you have a fine jewelry piece that contains a pearl or opal, extra care should be taken.

• Silver pieces should not be worn in the shower or when swimming in chlorine as the silver can tarnish.

• To clean your diamond jewelry, use a soft toothbrush and dish soap and gently scrub gold + diamonds. Do not clean pearls or opals with any chemicals, abrasives or solvents.

 

What is the difference between basic and deluxe chains?

Gold (all gold chains are 14k gold)

Our basic gold chain is approximately 1.52 gram 18” 1.1mm rope chain (retail value $285). This chain has a basic spring clip clasp + is more suitable for lightweight pendants due to its delicate nature.

Our deluxe gold chain is a 2.24 gram 18” 1mm spiga chain (retail value $425).  Also known as a wheat chain, the links of this chain are braided + woven together to create a more durable chain that also has a more eye-catching design. This chain has a lobster clasp, which is sturdier + less prone to damage.

Looking for a different type of gold deluxe chain not listed on our website? Please contact us + we are happy to source you the chain of your choice!

Silver

Our basic silver chain is a 2.97 gram 18” 1.6mm curb chain (retail $55). Our smaller curb chains work well with lighter pendants and tend to reflect the most light. This chain has a basic spring clip clasp.

Our deluxe silver chain is a 5 gram 20” 1.5mm wheat chain (retail $75) and comes with a lobster clasp for added security + durability.

Other questions?

Please feel free to contact us with any other questions here. You can also view our terms + conditions here.