FAQ

 

Order lead time

In stock items will ship in 5-7 business days after purchase. Made to order and out of stock items will ship within 4-6 weeks unless otherwise specified. We will email you with tracking information when your order has been sent. If your order is a rush, please email hello@thirtyonefour.com and we will do our best to prioritize your order.

What is the difference between basic and deluxe chains?

Gold (all gold chains are solid 14k gold)

Our basic gold chain is a 1.52 gram 18” 1.1mm rope chain (retail value $185). This chain has a basic spring clip clasp and is more suitable for lightweight pendants due to its delicate nature.

Our deluxe gold chain is a 2.24 gram 18” 1mm spiga chain (retail value $298).  Also known as a wheat chain, the links of this chain are braided and woven together to create a more durable chain that also has a more eye-catching design. This chain has a lobster clasp, which is sturdier and less prone to damage.

Looking for a different type of gold deluxe chain not listed on our website? Please contact us and we are happy to source you the chain of your choice!

Silver

Our basic silver chain is a 2.97 gram 18” 1.6mm curb chain (retail $25). Our smaller curb chains work well with lighter pendants and tend to reflect the most light. This chain has a basic spring clip clasp.

Our deluxe silver chain is a 5 gram 20” 1.5mm wheat chain (retail $45) and comes with a lobster clasp for added security and durability.

Caring for your jewelry

31 Four uses precious metals and quality stones in our pieces. Fine jewelry is delicate and should be cared for accordingly. To extend the life of your jewelry and keep them in optimal condition please follow the following care instructions:

  • Remove your jewelry before engaging in strenuous activities (including exercise).

  • Keep your jewelry away from chemicals including perfume, hair spray, cosmetics, and lotion.

  • For necklaces, clasp the necklace when removing it to assure the chain does not tangle or knot.

  • If you have a fine jewelry piece that contains a pearl or opal, extra care should be taken.

  • Silver pieces should not be worn in the shower or when swimming as the silver can tarnish.

  • To clean your diamond jewelry, use a soft toothbrush and dish soap and gently scrub gold and diamonds. Do not clean pearls or opals with any chemicals, abrasives or solvents.

How do I know my ring size?

Our wedding rings are purified and forged together, man and wife, in the same crucible. Since this is a custom process, as soon as we take your deposit, we will send you a set of finger gauges to take your ring size. We will provide instructions as well as boutique-level support throughout the entire process.

Do I have to pay sales tax?

We are only required to charge sales tax to customers in the state of Florida. Otherwise, your transaction is tax free according to current internet commerce laws.

Return policy

Unused and unopened orders may be returned within 15 day of receipt for a store credit. Items that contain manufacturer’s defects are eligible for a refund within 15 days. Once we receive the returned items, the charges will be returned to the original method of payment--excluding shipping costs, which are nonrefundable. Used, opened, custom, and closeout orders are nonrefundable.

Do you ship internationally?

Yes! We offer shipping through USPS Priority Mail International. Please feel free to contact us at hello@thirtyonefour.com with any questions.

Custom

In addition to operating as a brand of sacred jewelry, 31Four is a custom art studio. For a full range of offerings and an explanation of the custom process, please visit our custom page.

Gift wrap

If you would like additional gift wrapping and a custom card, we will happily do that for an additional fee of $10. Simply leave us a note in your order and we will take care of the rest!

Is 31Four secure?

Yes, it is safe to shop on thirtyonefour.com. We have great concern for your privacy while you are shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are secure to ensure your personal information stays out of the wrong hands.

What’s more, we are a small, family business and we depend on you to make our business great. If for any reason you are unhappy, please contact us so that we can make it better.



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