All invoices are payable upon receipt. A $50 service charge is payable on all overdue balances for reissuing each invoice at 45, 60, 75 and 90 days from the date of original invoice. Custom pieces will not be shipped until full payment has been rendered. We require a 20% deposit to begin work and then the remaining balance will be billed in two installments as follows: 40% at time of casting and 40% prior to shipment.
Sizes are guaranteed to match the approved ring sizer; it is the responsibility of the Client to ensure sizing is correct. 31 Four, Inc. will not be held responsible for sizing charges if an incorrect size was provided.
3. Default in payment
The Client shall assume responsibility for cost outlays by 31 Four, Inc. in all collections of unpaid fees and of legal fees necessitated by default in payment. Invoices in default will include but are not limited to fees for collection and legal costs.
Although 31 Four, Inc. makes every effort to provide accurate estimates, the fees and expenses shown are minimum estimates and final price can fluctuate due to changes in metal markets and/or additional time and labor. Final fees and expenses shall be shown when invoice is rendered. Additionally, if Client fails to provide requested approvals or information in a timely manner, 31 Four, Inc. reserves the right to either cancel the order and retain the deposit or change the timeline.
5. Design Approvals & Changes
If the Client has ordered design services, 31 Four, Inc. will provide up to 3 options based on specifications provided by the client at the time of initial consultation. Client will select 1 of these designs and may request up to 2 revisions of the selected design. Revisions must be provided within 5 business days and must not significantly alter the structure or design. Client must assume that any and all additions, alterations, changes in content, layout or process changes requested by the customer after approval of the initial design will alter the timeline and final cost. The Client shall offer 31 Four, Inc. the first opportunity to make any changes.
In the event of cancellation of this order, ownership of all copyrights and the original artwork shall be retained by 31 Four, Inc., and a cancellation fee for work completed, and expenses already incurred, shall be paid by the Client. Deposits for custom casting are non-refundable. All stones are sourced and ordered with client approval and therefore are non-refundable.
We ship worldwide. All custom items ship USPS priority mail with insurance and tracking unless specified otherwise. If you would prefer UPS or your order requires rush shipping, we are happy to accommodate your requests and will invoice you the difference in shipping costs. Please consult with your local post office for delayed or missing packages as we are not responsible for lost or delayed packages.
Important note for International Buyers
All packages, unless otherwise specified are shipped via USPS First Class International Mail which delivers in 2-4 weeks average. Please note that the USPS cannot guarantee ship dates but they do their best to make deliveries in the windows that they provide estimates for. Customs is also another factor to consider and may affect delivery dates should packages be inspected or be held in customs. Import duty/taxes are the sole responsibility of the buyer. We are legally required to state the full price of the item being shipped (we cannot write “gift”) and we cannot refund you for customs charges. Buyer assumes all risks of shipping internationally. USPS First Class and also Priority Mail international DO NOT provide tracking numbers, only customs numbers, so you are able to track your package only until it arrives at customs in your country. Priority Mail Express and a courier service such as DHL will provide tracking as well as insurance. If you would care for this upgrade, please let us know. Please consult with your local post office for delayed or missing packages.
Our custom pieces generally ship 6-8 weeks from the date of initial deposit. If you need your piece sooner, please let us know right away so we can discuss your timeline and rush options: we will do our best to accommodate your timeline. We want to get you your completed pieces as soon as possible so we ask that you please respond to all emails, approval requests, and invoices in a timely manner to avoid delays.
31 Four, Inc. retains ownership of final design and retains the right to share, publish, and reproduce as desired. 31 Four, Inc. retains ownership of initial (but unapproved) designs and retains the right to share, publish, and reproduce as desired with the exception of any original artwork provided by the Client. If transfer of ownership of all rights is desired, the rates will be increased.
The Client shall indemnify 31 Four, Inc. against all claims and expenses, including attorney’s fees, due to the uses for which no release was requested in writing or for uses that exceed authority granted by a release.
Modifications of the terms of this contract must be written and authorized by both parties, involving the implementation of a new version of the contract as a whole following standard procedures of documentation and approval.
12. Code of fair practice
The Client and 31 Four, Inc. agree to comply with the provisions of the Code of Fair Practice (which is in the Ethical Standards section of chapter 1, Professional Relationships).
13. Limitation of liability
Client agrees that it shall not hold 31 Four, Inc. or his/her agents or employees liable for any incidental or consequential damages that arise from 31 Four, Inc.’s failure to perform any aspect of the project in a timely manner, regardless of whether such failure was caused intentional or negligent acts or omissions of 31 Four, Inc. or Client, any client representatives or employees, or a third party. All timelines are an estimate.
14. Dispute Resolution
Any disputes in excess of maximum limit for small-claims court arising out of this Agreement shall be submitted to binding arbitration before a mutually agreed-upon arbitrator pursuant to the rules of the American Arbitration Association. The Arbitrator’s award shall be final, and judgment may be entered in any court having jurisdiction thereof. The client shall pay all arbitration and court cost, reasonable attorney’s fees, and legal interest on any award of judgment in favor of 31 Four, Inc.. All actions, whether brought by client or by designer will be filed in the designer’s state/county of business/residence. This contract is held accountable to the legal system of Florida and any applicable statutes held therein.
15. Acceptance of terms
The action of the sending and receipt of this agreement via electronic method will hold both parties in acceptance of these terms. 31 Four, Inc. as sender and the client as recipient will acknowledge acceptance of these terms either through an e-mail noting acceptance or acceptance is acknowledged at the beginning of any work on said project. Electronic signatures shall be considered legal and binding.